Frequently Asked Questions

CODEIT Basic is suitable for a wide variety of small businesses including, but not limited to;

• Grocery shops
• Barber shops
• Car Washes
• Laundries
• Food Trucks
• Cafés

The CODEIT Basic system supports both an Android-based system and also through  a web portal or online.

Yes, the CODEIT app is available for Android devices on Google Play Store.

CODEIT Basic currently supports a single store with up to 3 users.

Yes and CodeIT Basic complies with Phase 1 of Zakat, Tax, and Customs Authority (ZATCA) regulations and provides QR codes for invoices.

Yes, for an additional fee, we offer integration with the second phase of ZATCA regulations.

We currently offer an annual subscription but you can subscribe for two years and receive a discount on the subscription fee.

We offer a 14 Day free trial period to test the CodeIT Basic POS System before committing to a subscription and so, we do not offer a refund if you wish to cancel your subscription.

Technical support for the system is free, so long as your subscription is active.

Should there be a hardware issue, then you should refer to our Terms and Conditions, to get the contact details for the supplier of your hardware and contact them directly for any issues you may have.

Yes, at the time of sale we offer a comprehensive training programme for up to 3 Users, free of charge and the training session will be conducted either in person or on-line, depending upon your location. If the device is ordered online, then you can contact our customer support to schedule a training session at your location.

Yes, customer support is available before, during, and after the subscription period. Just contact our Customer Service department, via this link and they will be happy to answer any queries you may have.

In the event that you have a technical issue, we are committed to assisting you in resolving it as soon as possible. Please contact our Technical Support team, at our contact page and they will be happy to assist you, during your subscription period.

Yes, CODEIT Basic is designed to effectively manage both service-oriented and commercial businesses.

• Dashboard monitoring
• Instant daily and monthly sales insights
• Fast, ZATCA-compliant invoicing
• Inventory management
• Business reports
• Expense tracking
• Returns and refund management
• Discount management

Yes, you can work with an Admin User and up to two more Users. The Admin User will have the authority to set up access control for the other two authorised Users.

Yes, the system includes features for a return and refunds.

Our system is compatible with iMin, Landi and Keyto devices. For other devices, please provide the printer make and model to our support team to check for compatibility with our system.

Yes, data can be easily transferred from other systems to the CODEIT Basic system. contact our Technical Support team at, contact page for further assistance .

Our system employs very advanced security measures including encryption, secure login credentials, and regular security updates to protect your business data

Yes, all subscribers will automatically receive free electronic system updates.

Yes, we offer a free 14-day trial period.

You can subscribe on-line or by contacting us directly at our website, conact us page or via sending to sales@codeit.sa and arranging a visit from one of our sales staff.

You can reach our customer relations team via email, our hotline 8003069999 or via this link.

While the CODEIT Basic POS system system can operate offline, an internet connection is required for certain features such as cloud backup, software updates and some data processing options.

You cannot change the invoice format, but you can modify the general layout, such as adding terms and conditions and other options.

Our system currently supports file format for product uploads from the admin panel: XLS

Yes. For more information, please contact our Customer Relations Team, via this link, or by calling our hotline 8003069999

If you cannot find an answer to your query here, please contact us via email support@codeit.sa, or our hotline 8003069999 or via this link, and we will be happy to answer any query you may have.