Frequently Asked Questions
Everything you need to know about CODEIT BASIC
What is a CODEIT POS system?
A CODEIT POS (Point of Sale) system is a combination of hardware and software that enables businesses to process transactions, manage sales, and handle various business operations such as inventory management and customer data.
Which sectors does the CODEIT program serve?
CODEIT serves all sectors that issue invoices, including retail and service sectors.
Which operating systems does the CODEIT POS system support?
The CODEIT POS system supports Android-based systems.
Is there a mobile app for CODEIT?
Yes, the CODEIT app is available for Android devices on the Play Store.
Does the POS system support multiple locations?
To manage multiple stores under a single dashboard, you will need to subscribe to CODEIT Advanced. For more information, please contact our customer support. CODEIT Basic currently supports single device & single subscription per store with 2 users.
Do CODEIT systems provide QR codes for invoices?
Yes, our systems comply with the Zakat, Tax, and Customs Authority (ZATCA) regulations and provide QR codes for invoices.
Do CODEIT systems comply with ZATCA regulations?
Yes, CODEIT systems fully comply with ZATCA regulations.
Are CODEIT systems compatible with the second phase of ZATCA regulations?
Yes, we offer integration with the second phase of ZATCA regulations. This module can be added for an additional cost to your current subscription for CODEIT Advanced users only.
What is the subscription cost?
Our subscription costs vary based on the package type, number of devices, branches, linking channels, and specific business needs. Standard packages and pricing details can be found on our subscription page. For bulk inquiries, please contact our sales team for a customized quote.
Is there a monthly or annual subscription fee?
We currently offer an annual subscription that is renewed annually. Long-term subscriptions are available and may include discounts.
Will I get a refund if I cancel my subscription mid-term?
Since there is a 14+7 Days trial period to test the POS System before committing to subscribe with our service, there is no refund given to the customer after subscribing to the system for the chosen term.
Is technical support free?
Technical support for the CODEIT application is free as long as it is installed and used on an Android device.
POS Device-specific support is free for the first year and then available through support packages. Refer to our service terms for POS Devices and for more details contact our customer support.
Do you offer training for using the POS system?
Yes, we offer comprehensive training programs free of charge at the time of sale for you and your staff to ensure you can fully utilize all features of the POS system. If the device is ordered online, then you can call our customer support to schedule a training session at your location.
Will customer support continue after the subscription?
Yes, customer support is available before, during, and after the subscription period.
What should I do if I encounter a problem with the POS system?
If you encounter any issues, please contact our technical support. We are available to assist you with troubleshooting and resolving any problems, during your subscription period.
What are the features of the CODEIT POS?
- Dashboard monitoring
- Instant daily and monthly sales insights
- Fast, ZATCA-compliant invoicing
- Inventory management
- Professional automatic reports
- Expense tracking
- Return and refund management
- Discount management
- Continuous customer service support
Is CODEIT suitable for service-oriented businesses?
Yes, CODEIT is designed to manage both service-oriented and commercial businesses effectively.
Can I control user access to the CODEIT POS system?
Yes, you can set up user roles and permissions to control access to different features and data within the POS system.
Can the POS system handle returns and refunds?
Yes, the POS system includes features for processing returns and refunds efficiently.
Which printers are compatible with the POS application?
Our POS application is compatible with Sunmi and Keyto devices. For other devices, provide the printer model and number to our support team to check compatibility.
Can I transfer data from my current system to CODEIT?
Yes, data can be transferred from other systems to CODEIT. Contact our sales and technical support team for detailed instructions.
Does the POS system integrate with other business tools?
Yes, our POS system integrates with various business tools such as accounting software, e-commerce platforms, and CRM systems to streamline your operations. Modular integrations will incur an additional cost on top of the selected subscription package.
How secure is the CODEIT POS system?
Our POS system employs advanced security measures including encryption, secure login credentials, and regular security updates to protect your business data.
Are updates and maintenance included?
Yes, all software subscribers receive free electronic system updates. Maintenance services for POS devices are subject to service terms.
Can I try the packages before subscribing?
Yes, we offer a free 14-day trial. Additionally, you can extend the trial for another 7 days to fully experience the system.
How do I subscribe to the CODEIT POS after the free trial?
After purchasing a subscription package from our subscription page, you can continue using the same setup from your trial period.
If I encounter a problem or have a query, how can I contact you?
You can reach our customer relations team via our hotline or support email.
Do POS systems require an internet connection?
While the POS system can operate offline, an internet connection is required for certain features such as cloud backup, software updates, and some data processing options.
How many users are included in a POS package?
Each POS package includes two users. Additional users can be added later at an additional cost.
Can I change the invoice format?
You cannot change the invoice format, but you can modify the general layout, such as adding terms and conditions and other options.
How can I verify if an invoice was paid in cash or through the bank?
The payment method will be indicated on the invoice.
Can products be imported directly from a ready file?
Yes, this feature is available.
What file formats are supported for uploading products?
Our system currently supports two popular file formats for product uploads from the admin panel: XLS and CSV.
Still have questions?
Our customer support team happy to help.
